Return & Refund Policy
Effective date: September 2026
Thank you for shopping with NourivaLux.
ALL SALES ARE FINAL
Due to the nature of our products, we do not
accept returns or issue refunds for change of
mind, dissatisfaction, or incorrect sizing.
Please review all product details carefully
before purchasing.
DAMAGED OR DEFECTIVE ITEMS
If your item arrives damaged, broken, or
defective, email us a photo within 48 hours
of delivery. We will send a replacement at
no cost to you — no return required.
To report a damaged item, email
nourivabrand@gmail.com with:
- Your order number
- A clear photo of the damage
We'll respond within 24 hours.
PROCESSING & SHIPPING
Orders are made to order. Please allow up to
30 business days for processing before your
item ships. Once shipped, delivery takes
approximately 7-14 business days depending
on your location. Tracking is provided on
every order.
By placing your order, you acknowledge and
agree to this processing timeline.
CHARGEBACKS
We resolve all legitimate issues directly.
If a chargeback or payment dispute is filed
without first contacting us, we will provide
transaction records, delivery confirmation,
and communication history to your payment
provider. Please reach out to us first.
CONTACT
Email: nourivabrand@gmail.com
Response time: within 24 hours
NourivaLux